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TTY: (800) 846-5277 for more information or visit


PACE Greater New Orleans provides for your medical care around the clock, twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year. When you enroll in PACE Greater New Orleans, you will receive an emergency plan. This sheet will clearly identify what an emergency is for you.

If you feel your condition requires immediate attention, please call 911. Please notify PACE Greater New Orleans as soon as possible if you use 911 emergency services at (504) 945-1531 or 1-866-395-8509 after business hours.

Emergency Medical Condition means:
  • Serious jeopardy to your health
  • Serious impairment to bodily function
  • Serious dysfunction of any bodily organ or part.

Examples of emergencies include problems breathing, chest pains, or bleeding that is hard to stop. Because of the emergency, you may need to get this care from the closest and fastest source possible. This may mean including sources other than PACE Greater New Orleans or its contract providers. You will not be required to pay for any services that are required to treat emergencies even if the services are provided outside Orleans, Jefferson, or St. Bernard Parish and/or by a source other than PACE Greater New Orleans or its contracted providers.

Urgent or Emergency Out of Service Area Care

Urgent Care services provided to you when:

You are absent from the PACE Greater New Orleans service area AND you believe that the care cannot wait until you return to the PACE Greater New Orleans service area, but the condition does not put your life in danger.

Approval for urgent care is given within one hour after PACE Greater New Orleans is notified by calling (504) 945-1531, or 1-866-395-8509 after business hours. If we have not taken action after one hour, then approval is given by default.

If you feel that you need health care services quickly, but it is not an emergency, PACE Greater New Orleans will arrange for these urgent care services. If you call after normal working hours (8:00 a.m. to 5:00 p.m.) the PACE Greater New Orleans Answering Service will immediately call one of its medical staff member who will tell you what to do and help you get the care you need. A medical staff member is available 24 hours a day. If you need to be taken to the hospital, an ambulance service will be called for you.